All Systems Operational

Uptime over the past 90 days. View historical uptime.
Direct Entry Operational
Australia [DE] Operational
New Zealand [DE] Operational
NPP Services Operational
NPP Transactions [Outbound] Operational
NPP Transactions [Inbound] Operational
PayID Services Operational
PayTo Operational
Payment Initiation [PayTo] Operational
Agreements [PayTo] Operational
Zepto API Operational
Australia [API] Operational
New Zealand [API] Operational
Sandbox Operational
Australia [Sandbox] Operational
New Zealand [Sandbox] Operational
System Components Operational
90 days ago
100.0 % uptime
Today
Australia [System Components] Operational
New Zealand [System Components] Operational
Reporting Services Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Bank Connections Operational
User Interface Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 4, 2026

No incidents reported today.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

Incident Awareness from Zepto
Resolved - This incident has been resolved.
Aug 31, 18:33 AEST
Update - We experienced elevated database resource utilisation which resulted in degraded service performance.

A fix has been deployed and real-time notifications have resumed for new webhooks and API endpoints.

Components still affected:
• Confirmation of Payee batch processing — delayed
• CSV uploads — delayed

Our teams are working to restore normal processing for these services and clear the remaining queues. We'll provide a further update shortly.
Aug 31, 18:00 AEST
Identified - We have identified the cause of the delays.

Your payments are continuing to process normally. The issue affects how quickly those payments are reflected back to you — transaction statuses and event notifications may be delayed or slow to appear in your dashboard, in API responses, and via webhooks.

Affected components:
• Zepto Dashboard (UI) — degraded performance
• API — degraded performance
• Webhooks — degraded performance

Our teams are working to restore normal update times and clear the backlog. We'll provide a further update shortly.
Aug 31, 16:47 AEST
Investigating - We’re currently investigating delays affecting real-time webhooks and event processing. Merchants may experience delays in receiving updates.

Our teams are actively working to restore normal processing and reduce the backlog. We’ll provide a further update as soon as possible.
Aug 31, 16:21 AEST

Aug 30, 2026

Scheduled Maintenance - Reporting Services
Completed - The scheduled maintenance to our reporting infrastructure has been successfully completed.

Post-maintenance validation checks have been completed and services are operating as expected. We will continue to monitor the platform following the change.

Thank you for your patience.
Aug 30, 00:45 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 00:15 AEST
Scheduled - We will now commence scheduled maintenance to our reporting infrastructure.

Start: 00:15 AEST on Sunday, 30 August.
End: 00:45 AEST on Sunday, 30 August.

This work is part of planned improvements to our reporting services. Our engineering team will complete the maintenance and perform a series of validation checks to confirm services are operating as expected.

Expected impact: We do not anticipate any significant customer impact during the maintenance window. There may be brief interruptions or delays to some reporting-related processing while the work is completed.

We will actively monitor the platform throughout the maintenance and provide an update once the work has been successfully completed.
Aug 30, 00:14 AEST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Incident Awareness from Zepto
Resolved - The issue has now been resolved.
Aug 27, 15:47 AEST
Identified - Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing.

We will send an update once the issue has been completely resolved.
Aug 27, 15:36 AEST
Investigating - Dear customers,

We have noticed degraded performance affecting some NPP transactions.

We are investigating this as a priority and will provide further updates once available.
Aug 27, 15:18 AEST

Aug 26, 2026

No incidents reported.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

Incident Awareness Update from Zepto
Resolved - This incident has been resolved.
Aug 24, 14:10 AEST
Monitoring - New NPP transactions are now processing as normal.

Our upstream financial institution has identified the cause of the issue. The backlog of pending transactions is now in the process of clearing.

We will provide a further update once the backlog has fully cleared.
Aug 24, 13:42 AEST
Update - Dear Valued Zepto Customer,

We have been advised by our upstream Financial Institution that there is degraded performance affecting NPP transactions.

Incident Start: 24/08/2026, 12:55 PM (Sydney Time)

Affected: NPP Transactions

This intermittent issue is resulting in 'pending' NPP payments.

We are in contact with our financial institution to identify the root cause and resolution. If any action is required we will be in touch.
Aug 24, 13:21 AEST
Investigating - Dear customers,

We have noticed degraded performance affecting some NPP transactions.

We are investigating this as a priority and will provide further updates once available.
Aug 24, 13:14 AEST

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

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