All Systems Operational

Direct Entry ? Operational
Australia [DE] Operational
New Zealand [DE] Operational
NPP Services ? Operational
NPP Transactions [Outbound] Operational
NPP Transactions [Inbound] Operational
PayID Services Operational
PayTo ? Operational
Payment Initiation [PayTo] Operational
Agreements [PayTo] Operational
Zepto API ? Operational
Australia [API] Operational
New Zealand [API] Operational
Sandbox ? Operational
Australia [Sandbox] Operational
New Zealand [Sandbox] Operational
System Components ? Operational
Australia [System Components] Operational
New Zealand [System Components] Operational
Bank Connections ? Operational
User Interface ? Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Incident Awareness Update from Zepto
Resolved - We have received confirmation from our upstream financial institution that this issue has been resolved, and all impacted services are now operating as expected.
Nov 26, 01:10 AEDT
Monitoring - Our upstream institution has implemented a fix on their end, NPP transactions are now being processed as normal.

We will be monitoring from our end.
Nov 26, 00:03 AEDT
Investigating - Dear customers,

We have noticed degraded performance affecting some NPP transactions.

We are investigating this as a priority and will provide further updates once available.
Nov 25, 23:51 AEDT
Nov 25, 2025
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
[External] Service Notification from Zepto - Issues with Cloudflare
Resolved - Dear Customers,

Cloudflare has restored their application services and the issue is now resolved.

If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at support@zepto.com.au.

We appreciate your understanding and cooperation.
Nov 19, 09:26 AEDT
Identified - We are aware that intermittent service issues from Cloudflare have recurred and are again impacting some merchant-facing functionality that relies on Cloudflare services.

Our internal monitoring has detected fresh instability following the earlier resolution implemented by Cloudflare. The team is continuing to monitor the situation on our end and will provide an update once the issues have been resolved.

If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at support@zepto.com.au.

We appreciate your understanding and cooperation.
Nov 19, 03:26 AEDT
Monitoring - Cloudflare (Security Infrastructure Provider) have confirmed a fix has been implemented to restore application services at 01:42 AEDT. Zepto will continuing to monitor for errors to ensure all services are back to normal.

Once monitoring of the Cloudflare service restoration has been completed, a further update will be provided to confirm the incident has been moved to resolved status.
Nov 19, 01:54 AEDT
Investigating - Dear Customers,

We are currently aware of degraded performance issues impacting Cloudflare( Security Infrastructure Provider). Merchants may receive a 500 response from our system. The team is monitoring the situation on our end and will provide an update once the issues have been resolved.

If you have any questions, please don't hesitate to contact our Support Team through your portal, email us at support@zepto.com.au.

We appreciate your understanding and cooperation.
Nov 18, 23:23 AEDT
Nov 18, 2025
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

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