All Systems Operational

Direct Entry ? Operational
Australia [DE] Operational
New Zealand [DE] Operational
NPP Services ? Operational
NPP Transactions [Outbound] Operational
NPP Transactions [Inbound] Operational
PayID Services Operational
PayTo ? Operational
Payment Initiation [PayTo] Operational
Agreements [PayTo] Operational
Zepto API ? Operational
Australia [API] Operational
New Zealand [API] Operational
Sandbox ? Operational
Australia [Sandbox] Operational
New Zealand [Sandbox] Operational
System Components ? Operational
Australia [System Components] Operational
New Zealand [System Components] Operational
Bank Connections ? Operational
User Interface ? Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 9, 2025

No incidents reported today.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025
[External] Degraded PayTo Agreement Performance Issues
Resolved - The degraded NPP Participant’s mobile application issues affecting some customers’ ability to authorise and complete PayTo agreements has been resolved.

Agreement authorisations are now proceeding as expected.
Oct 1, 10:52 AEST
Investigating - Dear Customers,

We are currently aware of degraded performance issues impacting an NPP Participant’s mobile application.

This is affecting some customers’ ability to authorise and complete PayTo agreements, leading to an increase in agreement timeouts and cancellations.

Zepto has escalated this matter to NPPA and is actively monitoring the situation to assess ongoing impacts to PayTo agreement creation and conversion.

We will provide further updates as additional information becomes available.

If you have any questions, please don’t hesitate to contact our Support Team through your portal, email us at support@zepto.com.au or contact your Zepto Account Manager directly.

We appreciate your understanding and cooperation.
Sep 26, 16:06 AEST
Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Incident Awareness Update from Zepto
Resolved - All NPP payments have cleared and are now processing as expected.
Sep 26, 22:18 AEST
Investigating - Dear customers,

We have noticed degraded performance affecting some NPP transactions.

We are investigating this as a priority and will provide further updates once available.
Sep 26, 21:25 AEST
Sep 25, 2025

No incidents reported.

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